Privacy Policy

Account Details and Service Records

VPNHN does not require an email address. You can create an account with a username and password. An email address is not required to open an account or use the service. Account credentials are used to verify identity, maintain your login and confirm account actions. Do not include your password in a support ticket.

To provide the service, VPNHN retains an account identifier, selected plan, subscription status, total data usage and reset records. Order records include the order identifier, amount, payment method, transaction status and refund outcome. These details support service activation, transaction checks and billing dispute resolution.

When you submit a support ticket, VPNHN processes the issue description and attachments you provide. Before sharing screenshots, hide access credentials, subscription links and unrelated personal information. Such content is used only to handle the corresponding request.

No-Logs Policy and Connection Information

VPNHN follows a no-logs policy: it does not record which websites users visit, retain browsing history, accessed content or DNS query history, or create records that could be used to reconstruct an individual's browsing activity.

Connection logs are not retained persistently. Temporary session state needed to establish and maintain a connection is used only while the service is running and released when the session ends. Source addresses, destination addresses and connection times are not combined into personal connection profiles.

Plan billing uses total data usage rather than website visit details. Network operations may use aggregated traffic, service errors and resource status to diagnose issues, but do not use this information to build personal browsing profiles. The no-logs policy covers a different scope from the account and order records needed to deliver the service.

Website Analytics and Local Storage

Website analytics help VPNHN understand page visits, referral sources, device categories and clicks on entry points, so that content and navigation can be improved. Analytics cover interactions on the marketing website only; they do not extend to third-party websites accessed through subscription routes. Passwords and complete subscription credentials should never be included in analytics events.

Cookies and local storage are used for essential preferences such as login status, authentication credentials and language. The user panel needs to read the relevant credentials to perform authorized actions. After logging out, you can review and clear this site's stored data in your browser settings. If you clear it, you may need to log in again or reselect your preferences.

Your browser can restrict cookies or website storage, but some user panel features may not work properly as a result. Clearing browser data affects only the copy on your current device; it does not delete your server-side account or orders.

Third-Party Payments and Information Sharing

VPNHN supports Alipay / WeChat Pay / USDT. Payment authorization and transaction processing are handled by the relevant third-party payment service or network, which may process payment details under its own rules. VPNHN receives the order status, transaction identifier and verification results needed to provide the service. You do not need to provide a payment password in a support ticket.

Account and order information is used only as necessary to provide the service, resolve issues, verify disputes or meet applicable legal obligations. When information must be shared with a payment processor, it is limited to what is needed to verify the relevant transaction. Responses to valid legal requests are likewise limited to the applicable scope.

Data Retention and Deletion Requests

Account details are retained while the service is active and for as long as needed to handle related requests. Order and refund records are retained as needed for transaction checks, dispute resolution and applicable legal obligations. Support tickets and website analytics are deleted or de-identified when their purpose has been fulfilled. No long-term personal profiles unrelated to these purposes are created.

You can log in to the panel and submit a request to access, correct or delete information through the support ticket portal. Specify the account and information involved. VPNHN will verify account ownership before handling the request. You do not need to provide a password or share a subscription link publicly.

Deleting an account may prevent further login, subscription access and service use. Information that must be retained by law or to resolve pending transactions will be restricted to those purposes and cleared when the retention basis ends. Copies in backups are removed as backups are rotated. A deletion request does not replace a refund request; see the Terms of Service for billing rules.

Policy Updates and Privacy Requests

If data processing practices or applicable rules change, VPNHN will update this page and revise the last-updated month at the top. Material changes to processing purposes, data collected or user rights will be announced on the website or user panel. Matters requiring separate consent will be handled as required by applicable rules.

If you have questions about this policy or want to know the basis for retaining specific information, submit a privacy request through a panel support ticket. Describe what you would like verified and avoid attaching sensitive information unrelated to your request.